The HelpLine was established in 2019 in response to tragic losses within our community and a growing number of people struggling with their mental health. From the outset, our mission has been to provide a totally anonymous and confidential lifeline — a safe space where individuals can speak openly to highly trained volunteers without fear of being recognised.

For many callers, the first question is, “Is this completely anonymous?” We understand that fear of exposure can prevent people from reaching out, even in moments of profound distress. By safeguarding anonymity, we enable those who feel they have nowhere else to turn to take that vital first step. Our goal is to support and empower each caller on their journey, holding them with care until they are ready and able to access the help they need.

What began as a service open for limited hours has grown into an international Jewish mental health lifeline, operating 24 hours a day, seven days a week — including on Shabbos and Yom Tov — across the UK, the United States, and Belgium. Today, The HelpLine is supported by more than 250 trained volunteers worldwide and responds to over 3,000 calls and text conversations each month. Through rigorous training, ongoing Continuous Professional Development, and regular guidance on emerging issues, we ensure our volunteers are equipped to provide compassionate, professional support at all times.

The HelpLine has already helped save and transform countless lives within our community.

Our mission is simple: Never Struggle Alone.